Job description

- Ask questions to understand customer requirements and close the query
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Keep records of calls and sales and note useful information

Requirements : Eligibility

- Proven experience as telesales/ customer support representative or other sales/customer service role
- Proven track record of successfully meeting sales quota/ customer support preferably over the phone
- Positive knowledge of relevant computer programs (eg CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of Hindi and English
- Excellent communication and interpersonal skills




- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

Role :Client Retention

Industry Type : Digital Marketing

Department :Customer Success, Service & Operations

Employment Type :Full Time, Permanent

UG :Any Graduate

PG :Any Postgraduate

Job Types : Full-time, Permanent

Pay: ₹20,150.84 - ₹50,297.84 per month

Benefits :

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Experience :

- total work: 1 year (preferred)

Work Location: In person

📌 Client Retention Executive (Zirakpur)
🏢 Webomaze Technologies
📍 Zirakpur