We are seeking a proactive and highly organized qualified to manage Customer Relationship Management (CRM) activities and support daily operational coordination. The role focuses on handling customer enquiries, maintaining strong client relationships, ensuring timely follow-ups, and assisting management in coordinating workflows and operational tasks.

This position plays a key role in ensuring excellent customer experience while maintaining structured internal processes and reporting.

Key Responsibilities

CRM & Customer Engagement

- Manage the complete customer lifecycle from enquiry capture to post-sales follow-up

- Ensure disciplined follow-ups within 24-48 hours and maintain accurate lead tracking

- Build and nurture strong relationships with customers to improve loyalty and repeat business

- Conduct engagement calls for new launches, collections, and customer outreach initiatives

- Coordinate after-sales services such as repairs, resizing, polishing, and custom orders with timely updates to customers

- Maintain structured and accurate CRM data using platforms such as Zoho or HubSpot :

- Execute WhatsApp campaigns, festive outreach, and promotional communication

- Coordinate customer appointments, wishlists, feedback, and overall client experience





- Track customer payments and follow up on pending amounts when required

Executive & Operations Support

- Support management with daily task coordination and workflow monitoring
- Maintain structured worklists, prioritize tasks, and ensure adherence to timelines
- Monitor progress of operational tasks and maintain accurate MIS reports
- Identify operational gaps, resolve coordination issues, and escalate critical matters when required
- Assist with schedule management, meeting coordination, travel planning, and confidential communications

Requirements :

- Minimum 1 year of relevant experience in CRM, customer service, coordination, or similar roles

- Strong communication and interpersonal skills

- Good organizational ability and disciplined follow-up approach

- Proficiency in Google Sheets / Microsoft Excel :

- Experience using CRM systems (such as Zoho or HubSpot) is preferred

Preferred Skills

- Customer relationship management experience
- Strong coordination and multitasking ability
- Attention to detail and process discipline

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Executive Assistant & CRM Coordinator (Surat)
🏢 Myra Utsav
📍 Surat