Job Description - Service Supervisor - Field**

Job Responsibility

- Manage PSD-Epiroc India Contract: Support the oversight of the PSD-Epiroc India contract, ensuring the delivery of top-tier services and products that meet or exceed expectations.
- Achieve Industry Recognition: Position the team as a leader in effectiveness and proactivity, aiming to be the top choice ("First in Mind, First in Choice") in the mining and construction industry.
- Collaborate on Project Deliverables: Partner with key stakeholders to drive efficient and effective execution of contracts, focusing on seamless project outcomes.
- Enforce Company Policies: Uphold Epiroc's policies and guidelines outlined in "The Way We Do Things" across all operations.
- Uphold Ethical Standards: Ensure all team members under your responsibility adhere to high ethical standards in their work and interactions.

Education Qualification

- Degree in Mechanical/ Electrical Engineering

- Min. 10 years’ experience on Underground equipment's with rich experience on Epiroc LHD fleet.

- Good Knowledge and Experience in Power Unit; Drive Trains, Final Drives, CAN BUS,

- Hands on experience on subassembly repairs like Transmissions, Convertor, Axle, Cylinders etc.,

- Troubleshooting in Vehicle Hydraulics, Telematics, Electricals and Electronics.

- Exposure to working in a large contract Environment.

- Demonstrable understanding of equipment costs and operating influences on costs.

- Exposure to reliability engineering

- Good Oral & Written communication skills

- Sound skills on report generation and presentation

- Understanding equipment reliability and availability requirements and implications

- Solid ability to plan and organize work.

- Demonstrate diagnostic and troubleshooting skills





- Ability to work through others to achieve goals and objectives

- Conflict management skills

- Sound customer liaison and negotiation skills

- Safety Health & Environment

- Maintain a culture of Safety and Health above all else along with a strong environmental responsibility.

- People Management

- Development of people with understanding, knowledge and ability to instil customers with the confidence required to rely on the deliverance and quality output of these individuals. Expectations are for performance at levels comparable to industry benchmark standards for maintenance contracts.

- Educate Team on all facets of Contract Management and ensure compliance of Contractual Obligations.

- Processes:

- Ensure available tools will allow us to: Enhance the service offer, increase efficiency, deliver customer satisfaction, safeguard profitability and enhance the safety & reliability of Epiroc people, products and services.

- Presence:

- Strong and consistent product offerings.

- Maximize customer availability, reliability and profitability with the products offered.

- Business data is to become business intelligence: What, Where, When, Who + How!

- Planning & Budgeting

- Secure the contractual maintenance KPIs targets, availability, Reliability, MTBF and MTTR





- Secure proper execution with proper quality level of Backlogs inspections and Backlogs management as well Planned Preventive Maintenance.

- Action plan implementation for improve the operation under your responsibility, with due date, responsible and measure of achievement. Securing and measuring the customer satisfaction.

- Secure over 90% of availability in Critical Parts in your Site operation.

- Prepare the yearly Plan for major Components replacement and request them to Logistic Department based on the Lead time and install them when planned.

- Plan the stock parts inventory to secure the min-max requirement level.

- Secure good control and proper report. Maintaining detailed finance control of your site operation to secure the minimum profitability.

- Prepare the monthly performance report and shared it with the OM and BLM.

- Manage equipment maintenance plans and supply follow up with review for non-conformance to plan with reasons and actions for misalignment to be rectified.

- Client Focus

- Build and maintain proactive & productive internal and external relationships.

- Continually ensuring that the service delivered is in alignment with the contract and EPIROC guidelines as detailed in the contract/project.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and protected equipment, digital solutions, and aftermarket support.

📌 Service Supervisor - Field (Hyderabad)
🏢 epiroc mining india
📍 Hyderabad