Associate, Client Support : JOB_DESCRIPTION.SHARE.HTML

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JOB_DESCRIPTION.SHARE.HTML

- Gurgaon, India
- Customer Success & Support Group
- 327479

About the Role : Grade Level (for internal use) : 07 Work Shift :This is a Night shift position. You should be flexible to work on any other shift depending on the business need.

The Team : The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client Services team, you will serve as a product generalist for the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interact with many internal teams, including Sales, Content, Product, and Technical Support.

The Impact : As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

What’s in it for you :

- Your communication will further improve as you speak to various client partners.
- You will learn how to critically see problems and identify solutions to give the first-class support to our clients.
- Sharpen your qualified and social skills while interacting with leaders from different industries.
- Develop your industry knowledge by working with our diverse client base at various financial institutions,



government organizations & Universities located across the globe.
- Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
- We pride ourselves in helping our employees attain their career dreams and reach their potential. We value employee development and provide training that will hone both soft and hard skills as you go along with your career with us.

Responsibilities : As a Product Consultant within the Capital IQ Client Services Team Gurgaon, your day-to-day responsibilities will be to:

- Deliver the best client experience while providing support and finance-related research.
- Be the client’s advocate in getting the best possible solution to their inquiries. We partner with our clients to ensure that their issues are fully resolved, and they are improving our products’ potential.
- Be a channel for client feedback. We coordinate with our Content and Product Management team to resolve client inquiries. We also help our content teams develop accuracy by providing real-time client feedback. We echo our clients’ ideas and feedback to our team to make sure that we stay substantial to the market.

What we’re looking for : Basic Qualifications :

- Master’s degree in Marketing, Finance, ACCA Finalist or Affiliate
- Excellent English communication skills, both written and verbal




- Attention-to-detail and possess strong critical thinking skills
- Exhibit interest in learning
- Basic knowledge of finance, the financial market, and our company.

Preferred Qualifications :

- Finance background
- Adaptable to rapid change
- Provide and accept constructive feedback
- Willing to lead projects and stretch assignments

About S&P; Global Market Intelligence

- At S&P; Global Market Intelligence, a division of S&P; Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You? **

Our Mission : Advancing Essential Intelligence.

Our People : Our Values : Integrity, Discovery, Partnership

- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P; Global.

- Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Se

📌 Associate, Client Support (Gurugram)
🏢 sep global
📍 Gurugram