Job Information

Department Name

- Field Service Delivery

Date Opened

- 04/10/2026

Industry

- Telecommunications;Internet

Job Type

- Full time

Work Experience

- 8-12 Years

City

- Noida

State/Province

- Uttar Pradesh

Country

- India

Zip/Postal Code

- 201301

Firstly, a bit about us : What you’ll be doing :

- To ensure last mile connectivity, with timely installations and quality resolution of any difficulties faced by customers.

Key Skillset :

- o Expertise in fault diagnosis and repair techniques.
- o Skilled in managing timelines, resources, and budgets.
- o Experience in training and developing team members.
- o Proficient in troubleshooting and resolving complex technical issues.
- o Ability to make quick, informed decisions in the field.
- o Data Analysis and Reporting.

What you’ll bring to the team :

- Oversee the end-to-end delivery of Installations and Fault Repairs for TPF Customers within defined TAT and SLA.
- Onboard partner teams for the execution of Installation and Fault Repair activities.
- Implement partner governance for Installation and Fault Repairs to ensure a technically superior, first-time-right customer experience.
- Ensure strict adherence to safety measures during all operations.




- Address and resolve Fault repairs or Service requests arising from the Tata Sky Broadband network through partner teams within defined SLA and KPIs.
- Provide daily dashboard reporting and MIS for Activations and Faults attended.
- Maintain total pendency reporting with proper remarks for effective tracking.
- Execute recovery processes for deactivated customers through partner teams within defined TAT and KPIs.
- Lead cross-functional support and follow-up for customer-related issues and escalations as needed.

Requirements : What all qualifications do we expect :

- We're looking for someone with a decent educational background.

- Education requirements: Bachelor’s Degree

- Experience: 3-5 Years of experience preferably in the telecommunications industry. Join us as:

- Grade - M5

- Where at - Business location

- Reporting To - Area Service Manager - Operations/ I&FR;

- Your Function - Field Service Delivery (FSD)

- Hussle Period - Minimum 8 productive hours a day and 6 days a week

- Job Type - Permanent What policy, compliance we follow:

- Safeguard the organization’s processes and policies.

- Strict adherence to SOP and the defined processes

- Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards, and protocols.

- Confirm your actions are compliant as per Information Security Policy

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