Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a rapid-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow,

Your role will require you to deliver outstanding customer support for all consumer inquiries related to loans and card services, be compatible with clients, innovate processes and data, and improve processes.

Responsibilities :

- Deliver outstanding customer support for all consumer inquiries related to

supported loans and the credit Card.

- Maintain a language-neutral, explicit, and professional tone in all customer

interactions.

- Strive for First Time Resolution (FTR) in every interaction to ensure consumer

satisfaction.

- Document interactions accurately, manage cases effectively, and escalate issues

when appropriate.





- Support client’s commitment to compliance and service excellence by following

policies and procedures. Qualifications we seek in you! Minimum qualifications

- Graduate in any stream.
- Proficient in navigating a PC and working in a Microsoft Windows-based

workplace.

- Excellent communication skills.
- Strong listening skills, empathy, and accountability.
- Problem resolution skills with a focus on single contact resolution.

Business Writing Skills

- Correct English grammar, punctuation, and spelling adhering to the Level 5 ILR

scale.

- Ability to structure knowledge into clear, precise responses that directly address

the inquiry

- Strong written communication with well-constructed text to convey meaning

effectively. Selling Skills

- Ability to overcome objections and negotiate effectively.

Experience

- Minimum of 6 months experience in international BPO telephony voice customer

care, supporting US customers, with (preferred) emphasis on financial servicing. Preferred qualifications

- Relevant work experience, in Reg E and Reg Z regulations governed enviornment.
- Good analytical and problem solving skills
- Prior experience in Banking Financial Services.

Pod-specific preferences:

- (ROI Specific) Resolve merchant disputes, complaints, and servicing issues with

professionalism and efficiency.

Why join Genpact?





- Be a transformation leader - Work at the cutting edge of AI, automation, and digital

innovation

- Make an impact - Drive change for global enterprises and solve business challenges

that matter

- Accelerate your career — Get hands-on experience, mentorship, and continuous

learning opportunities

- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push

boundaries every day

- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a

foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingFeb 13, 2026, 7:48:53 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Process Associate (Noida)
🏢 Genpact
📍 Noida