DESCRIPTION

Job Summary

The Inside Sales Coordinator - Level III supports the customer-facing sales force across the full sales cycle, from lead qualification to order fulfillment and after-sales coordination. This role executes, improves, and independently manages a range of sales support and customer coordination activities under limited supervision, often making decisions where processes are not fully defined. The position plays a key role in ensuring smooth order execution, customer satisfaction, and sales effectiveness across segments.

Key Responsibilities

- Prepare budgetary quotations for simple to complex opportunities by gathering technical data, customer requirements, and lead time information.
- Participate in customer visits and events; make decisions in situations where procedures may not be clearly defined.
- Process customer orders and issue order acknowledgements, invoices, and shipping notifications for a range of transaction complexities.
- Communicate order and inventory status updates to the sales team and proactively identify and escalate issues.
- Resolve customer issues related to orders, shipments, and after-sales support, engaging cross-functional teams when needed.
- Periodically review inventory levels, take corrective actions, and raise replenishment orders as required.
- Actively support branch personnel in retail product sales across diverse and more complex tasks.

RESPONSIBILITIES

Core Competencies

- Action Oriented - Proactively tackles challenges with urgency and energy.
- Collaborates - Works effectively across teams and functions to achieve shared goals.
- Communicates Effectively - Delivers clear, audience-appropriate communication in multiple formats.
- Customer Focus - Builds strong customer relationships and prioritizes customer needs.




- Channel Awareness - Understands industry structure, market dynamics, and routes to market.
- Account Planning - Contributes to tracking and execution of account and business strategies.
- Adapts to Target Audience - Explains complex technical or commercial information clearly.
- Integrates Customer Perspective - Applies customer insights to improve solutions and sales outcomes.
- Sales Forecasting - Supports demand forecasting through data collection and analysis.
- Sales Pipeline Management - Assists in evaluating pipeline health and supporting sales planning.
- Sense Making - Synthesizes diverse information to understand customer needs and buying behaviors.
- Values Differences - Promotes an inclusive and respectful work environment.

Qualifications

Education & Certifications

- High school diploma or equivalent required.
- Additional technical diploma or related education is advantageous.
- May require licensing to comply with export control or sanctions regulations.

Skills & Experience

- Significant relevant work experience or specialized skills gained through education, training, or on-the-job experience.
- Strong understanding of sales support, order management, and customer coordination processes.
- Ability to handle both routine and non-routine tasks independently.
- Experience working with ERP/CRM systems and sales tools.
- Strong organizational, analytical,



and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective communication and stakeholder coordination skills.

QUALIFICATIONS

- Support growth initiatives in Agriculture, Marine, and Pump segments.
- Assist in implementing self-support models for DOEMs (Direct OEMs).
- Generate and execute spare parts orders across Agri, Marine, Pump, Industrial, and Automotive DOEM segments, coordinating with internal stakeholders for fulfillment.
- Address customer issues related to engines, parts supply, and service coordination.
- Maintain clean Accounts Receivable cycles and coordinate with stakeholders on receivables.
- Support business development for DOEM accounts, from initial engagement through NDA completion and handover to Key Account Managers.
- Coordinate cross-functional teams to deliver customer solutions.
- Maintain and consolidate DOEM trackers (Order Board, forecasts, performance trackers, management presentations, newsletters, awards, etc.).
- Provide pricing support, maintain master pricing files, and manage parts and engine pricing documentation.
- Coordinate engine supply, manage short shipments, regulatory (e.g., BIS) matters, and dealer follow-ups.
- Provide execution support including sales order release, system pricing, and project documentation.

Work Environment & Impact

This role operates in a dynamic sales support environment with frequent cross-functional interaction. The Inside Sales Coordinator - Level III plays a vital role in improving customer experience, ensuring operational accuracy, and enabling revenue growth through proactive coordination, problem-solving, and process improvement.

Job Sales

**Orga

📌 Inside Sales Coordinator - Level Iii (Pune)
🏢 Cummins
📍 Pune