1. Customer Handling & Sales - Welcome and attend to customers professionally. - Understand customer requirements, preferences and budget. - Present and explain suitable jewellery products, designs, features and pricing. - Demonstrate products effectively and create a strong buying experience. - Handle customer queries, objections and negotiations professionally. - Convert enquiries and walk-ins into sales. - Achieve assigned individual sales targets. 2. Product Knowledge - Maintain excellent knowledge of jewellery products, designs, collections and offers. - Explain product specifications, making charges, gold/diamond pricing and applicable schemes accurately. - Keep updated about recent launches, promotions and company policies. 3. Customer Relationship Management - Build and maintain strong relationships with customers. - Follow up with customers for pending enquiries and prospective sales. - Contact existing customers for new collections, offers, occasions and repeat purchases. - Support customer retention and referral generation. 4. Showroom Operations - Maintain proper display and presentation of jewellery as per company standards. - Ensure products are handled carefully and returned to their designated locations after customer interaction. - Maintain cleanliness and overall presentation of the sales area. - Follow all security,



inventory and operational procedures. 5. Sales Documentation & Coordination - Ensure accurate preparation of quotations, orders and other required documents. - Coordinate with billing, inventory, accounts and other departments for smooth order processing. - Ensure customer information and sales-related records are properly maintained. 6. After-Sales Service - Coordinate with customers regarding repairs, alterations, exchanges and other after-sales requirements. - Ensure timely communication and follow-up until the customer's concern is resolved. - Maintain a high level of customer satisfaction. 7. Compliance & Discipline - Follow company policies, SOPs and showroom guidelines. - Maintain professional grooming and behaviour at all times. - Ensure confidentiality of customer and company information. - Follow all applicable security and jewellery-handling procedures. Key Performance Indicators (KPIs) - Achievement of individual sales targets. - Conversion of walk-in customers. - Average transaction value. - Customer follow-up and conversion. - Repeat customer generation. - Customer satisfaction. - Product knowledge and selling skills. - Compliance with showroom SOPs. Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person

📌 Retail Sales Officer (Pimpri-Chinchwad)
🏢 GUPTASONS
📍 Pimpri-Chinchwad