Microfinance Loan Officer—Detailed Job Role

1. Role Overview

A microfinance loan officer is responsible for :

- Sourcing women borrowers (group lending model)
- Forming Joint Liability Groups (JLG)
- Disbursing small-ticket loans
- Ensuring weekly repayment collections

This is a highly field-intensive role focused on rural and semi-urban areas.

2. Core Responsibilities

A. Group Formation

- Identify eligible women (usually age 18-55)
- Form groups of 5-10 members

B. Customer Acquisition & Awareness

- Conduct village meetings/center meetings
- Explain: Loan amount, Interest rate, Repayment structure (weekly EMI), Build trust within the community

C. Loan Application & Documentation

- Collect KYC documents:

- Ensure accuracy and compliance

D. Field Verification

- Visit each customer’s home
- Verify :Income source, Family stability, Existing loans, Assess repayment capacity

E. Loan Disbursement

- Coordinate with branch for approval
- Ensure :All documents complete, Group readiness, Assist in disbursement (cashless / bank transfer)

F. Weekly Collection

- Conduct weekly centre meetings
- Collect EMI from all group members
- Issue receipts / update system
- Maintain 100% collection efficiency

G. Delinquency & Recovery for 90 days Overdue loans (Role of FCO)

- Follow up with overdue customers
- Visit homes for missed payments
- Use the group pressure model for recovery
- Report defaulters to branch

H. Relationship Management

- Maintain strong rapport with borrowers




- Encourage repeat loans (cycle lending)
- Cross-sell other financial products

3. Daily Routine (Realistic)

- Morning :Centre meetings & collections
- Afternoon :New group formation / verification
- Evening :Reporting to branch / app update

4. Key Performance Metrics (KPIs)

- Number of active groups
- Loan disbursement target
- Collection efficiency (%)
- Portfolio at Risk (PAR)
- Customer retention rate

5. Skills Required

✔ Communication

- Local language mandatory
- Ability to explain financial concepts simply

✔ Field Skills

- Area knowledge
- Community handling
- Verification ability

✔ Behavioral

- Target-oriented
- High patience & resilience
- Trust-building capability

6. Eligibility Criteria

- Education: Minimum 12th / Graduate preferred
- Age: 18-32 years
- Two-wheeler & Driving License (mandatory in most cases)
- Freshers can apply

Job Types : Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹17,000.00 per month

Perks :

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Application Question(s):

- For this job, the posting location will be 50 kms away from your home location. You need to stay there for work. Are you open to relocate?
- Do you own a two-wheeler (bike or scooter)?

Education :

- Higher Secondary(12th Pass) (required)

Experience :

- Sales: 1 year (required)

Language :

- Bengali (required)

License/Certification:

- Driving Licence (required)

Work Location: In person

📌 Field Sales Officer (Tarkeshwar)
🏢 LINQUEST GLOBAL CONSULTING PRIVATE
📍 Tarkeshwar