24 Oct
|
PhysicsWallah
|
Karol Bagh
24 Oct
PhysicsWallah
Karol Bagh
Job Description:
- Reporting process to regional team leads
- Understanding the students' query.
- Raising tickets on behalf of students
- Need to maintain First response time within 15mins
- Timely escalation to the right department to resolve the issue within the specified TAT
- Following up with the SPOC to resolve students' concerns
- Following the SOP
- Maintaining quality score above 90%
- Ensuring a 24-hour TAT
- Monitoring unresolved tickets
- Connecting with parents on specified queries
Job Snapshot
- Updated Date
- 08-12-2023
- Job ID
- REC_02905
- Department
- PW-OnlyIAS Offline Administration
- Location
Branch Office - Grover Chambers - Karol Bagh - DL, Karol Bagh, Delhi, India..+ 4
- Experience
- 1 - 4 Years
- Employee Type
- Member
- Salary Range
- INR 200000 - 500000 (Annual)
📌 Studio Incharge (Karol Bagh)
🏢 PhysicsWallah
📍 Karol Bagh