Job Title: Customer Support Officer Designation: Customer Support Officer

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.

Assist customers in understanding their insurance policies, claims processes, and coverage options.

Collaborate with internal teams to resolve customer issues and improve service delivery.

Stay updated on industry trends, product knowledge, and regulatory changes affecting the insurance sector.

Participate in training sessions and workshops to enhance communication and customer service skills.

Provide feedback to management on customer trends and potential areas for service improvement.

Solid knowledge of insurance products and services.

Proficient in using customer support software and tools.

Experience in a customer support role within the insurance industry.

Familiarity with CRM systems and customer support platforms.

Bachelor's degree in Business Administration, Communications, or a related field.

Relevant certifications in insurance or customer service are a plus.

If you are passionate about providing exceptional customer service and have a strong background in the insurance sector, we encourage you to apply for this exciting opportunity.

Mphasis applies next-generation technology to help enterprises transform businesses globally.



Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [HIDDEN TEXT] and let us know your contact information and the nature of your request.

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