Head of IT Services | Big4 Domain Client | Gurugram Experience: 15–21 years
Employment Type: Full-time

Our client is a Big4 professional services firm. Its commitment to exceptional client outcomes and an innovative, agile work environment is underpinned by a robust, forward-thinking technology landscape. The firm is seeking a visionary, results-oriented Head of IT Services to lead its technology function, drive strategic initiatives and ensure seamless operation of critical systems.

A critical leadership role responsible for the overall strategy, delivery and operational excellence of the IT landscape – enterprise applications, IT infrastructure and service management. The ideal candidate has headed technology within a qualified services organization and can drive innovation, operational efficiency, business growth and employee experience.

Strategic IT Leadership & Vision
Develop and execute the IT strategy aligned with the firm's business goals, growth ambitions and professional services model.
Enterprise Applications & Professional Services Domain
Oversee strategy, implementation and optimization of core enterprise applications supporting professional services operations and delivery.
Deep understanding of PPM, Resource Management, Time & Expense, Billing, CRM and financial processes in a services context.
Strategic experience with SAP (S/4HANA for Services preferred) or Oracle Fusion (PPM, Financials, HCM, Supply Chain); IT Infrastructure, Networks, Security & Cloud
Lead strategy for secure, scalable on-premise and cloud infrastructure and corporate networks across dispersed teams.
Drive cloud adoption (IaaS, PaaS, SaaS), optimize cloud spend and ensure security in hybrid / multi-cloud environments.
ensure regulatory and data privacy compliance.
IT Service Management & Operational Excellence
Implement and mature ITSM frameworks (ITIL) – incident, problem and change management.




Establish and monitor IT KPIs, driving continuous improvement in service quality, reliability and user satisfaction.
Business Acumen, Data & Analytics
Partner with HR, Finance, Procurement, Operations and Client Delivery to translate needs into value-driven solutions.
Champion BI and analytics on key services KPIs – utilization, project profitability, revenue assurance, client satisfaction.
Digital Transformation, Employee Experience & Innovation
Lead large-scale digital transformation across business functions.
Evaluate and integrate Enterprise AI, ML, RPA and Low-Code/No-Code platforms (Power Apps, OutSystems, Appian).
Program Management & Team Leadership
Provide executive oversight of all IT projects and programs; enforce robust portfolio management.
Lead and develop a high-performing IT organization of 50+ (employees and partners) across applications, infrastructure, cybersecurity and service delivery.

Bachelor's in Computer Science, IS, Business or related field; MBA / Master's preferred.

- 15–21 years of progressive IT leadership, with 5–7 years in a strategic role (CTO / Head of IT Services) within a Professional Services organization (mandatory).
- Enterprise-scale SAP ECC / S/4HANA leadership (implementation, transformation or support), including migration to SAP from other platforms.
- SuccessFactors implementation or operations for a large organization.
- Ownership of enterprise application operations, support, governance and service delivery.
- Sponsorship of cloud transformation / migration programs (Azure, AWS, GCP) and close work with infrastructure teams on cloud, workplace, network or data center modernization.
- AI, automation or digital initiatives that delivered measurable business value.
- Strong cybersecurity, risk and compliance orientation; ITIL certification preferred.
- Regular engagement with CXO stakeholders (CIO, CFO, CHRO, COO, CEO) and exceptional executive communication.

📌 Head of IT / Tech Services (Gurugram)
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