Agilent seeks a customer service administrator to manage pre- and post-sales functions including order fulfillment, billing, and account administration. The role involves interfacing with customers, logistics, and internal teams while resolving service requests and processing quotes using ERP systems.

Responsibilities

Interface with customers, logistics, manufacturing, and sales representatives on service requests

Process orders, quotes, and bookings using ERP systems such as SAP CRM/ECC

Manage end-to-end order status, billing requests, and contract administration

Respond to customer inquiries regarding billing, payment status, and account issues

Resolve problems using established procedures and drive solutions collaboratively

Requirements

- Graduate or diploma in any discipline
- Minimum 2 years hands-on customer service experience
- 2+ years order management or back-office operations experience
- Proficiency in MS Office; SAP or CRM experience preferred
- Solid written and verbal communication skills
- Critical thinking and problem-solving abilities
- High attention to detail in order processing and booking

📌 Customer Service Advisor - Sales & Administration (Manesar)
🏢 Agilent
📍 Manesar