24 Oct
|
Foundever®
|
Hyderabad
24 Oct
Foundever®
Hyderabad
Primary Job Responsibilities
· Responsible for operations delivery for the customer service process for the largest
· Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
· People Metrics – Shrinkage and Attrition
· Channel of service – Inbound Voice, Social Media, Chat & Email
· Conducting Performance Reviews and Coaching for team members
· Weekly client interaction
· Quality and Training
· Team management / Performance evaluation
· Process Improvement / Compliance
· Identify and drive continuous improvements and initiatives in process
· Compliance ,Controlling shrinkage & Attrion ,Grooming , Revenue generation , for end to end functioning of the team
Skills/Knowledge/Abilities
Education-Any Graduate
Experience Target-12- 18 years
Specialized Certifications
📌 Operation Manager- Healthcare (Hyderabad)
🏢 Foundever®
📍 Hyderabad