Eaton is hiring for the role of IT Apprentice!

Responsibilities of the Intern:

- Monitor and manage the incident ticket queue to ensure timely assignment and resolution of support requests.
- Review all incoming incidents and assign unassigned tickets to the appropriate support resources.
- Perform initial triage of tickets to determine severity, impact, and resolution path.
- Resolve low-effort incidents during ticket review, including common issues such as VDI restarts, session resets, and basic connectivity issues.
- Identify tickets that can be quickly resolved and communicate prioritization recommendations to assigned engineers to improve user experience and reduce resolution times.
- Investigate, troubleshoot, and resolve incidents related to: Azure Virtual Desktop (AVDI), Citrix Virtual Apps and Desktops, Windows 365 Cloud PC,



Virtual desktop performance and connectivity, User access and authentication issues, Profile, application, and session management
- Document troubleshooting activities and maintain accurate incident records.
- Escalate complex issues appropriately while maintaining ownership through resolution.

Requirements:

- Incident Management
- Service Desk Operations
- Virtual Desktop Infrastructure (VDI)
- Azure Virtual Desktop (AVD)
- Citrix Administration
- Windows 365
- Problem Management
- Major Incident Communications
- Operational Excellence
- Customer Experience Focus
- Process Improvement
- Technical Troubleshooting

📌 IT Apprenticeship (Pune)
🏢 Recognized
📍 Pune