Job Summary :TQuanta Technologies is looking for an experienced ORMB Production Support Engineer to manage, troubleshoot, and maintain Oracle Revenue Management and Billing applications in a production environment. The ideal candidate will have strong hands-on experience in incident management, root cause analysis, batch monitoring, SQL troubleshooting, and application support.Key Responsibilities :- Provide L2/L3 production support for Oracle Revenue Management and Billing (ORMB).- Monitor daily batch jobs, batch schedules, interfaces, and critical business processes.- Investigate and resolve production incidents, application errors, billing issues, and data discrepancies.- Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring incidents.- Troubleshoot SQL queries, database issues, application logs, and failed batch processes.- Work with business users, development teams, infrastructure teams, and other support teams to resolve issues within agreed SLAs.- Support incident, problem, and change management processes.- Prepare incident reports, RCA documents, operational runbooks,



and knowledge-base articles.- Participate in production releases, deployments, and post-deployment validation.Required Skills and Experience :- 4 - 8 years of IT experience, with hands-on experience in ORMB application support.- Strong knowledge of Oracle Revenue Management and Billing architecture and business processes.- Experience with production incident management, troubleshooting, and root cause analysis.- Strong SQL and PL/SQL skills.- Experience with batch jobs, batch monitoring, application logs, and interface troubleshooting.- Familiarity with Oracle Utilities Application Framework (OUAF) concepts.- Understanding of billing, invoicing, financial transactions, and revenue management processes.- Good communication, analytical, and stakeholder management skills.Work Location : Mumbai, MaharashtraWorking Hours : 2:00 PM - 11:00 PM ISTEmployment Type : Permanent, Full time with TQuanta Technologies (ref:hirist.tech)

📌 TQuanta Technologies - Production Support Engineer - ORMB (Mumbai)
🏢 TQuanta Technologies
📍 Mumbai