Senior Customer Service Representative role supporting order management for North America, EMEA, and APJ regions. Processes high-volume orders using Oracle JD Edwards and SAP, ensures adherence to internal/external processes, and collaborates across teams to enhance customer experience.

Responsibilities

Execute order processing tasks requiring deep regional knowledge using Oracle JD Edwards, SAP, and related applications

Maintain compliance with internal and external processes without transaction slippage

Resolve complex issues and contribute process improvements through active participation in team calls

Mentor colleagues with less experience and prevent error repetition across the team





Meet performance metrics and service-level agreements with adherence to order turnaround time guidelines

Requirements

- Bachelor's degree in Arts, Science, Commerce, or Business Administration
- 3–5 years hands-on order management experience
- Proficiency with Microsoft Office and enterprise systems (Oracle JD Edwards, SAP)
- Solid verbal and written communication with excellent interpersonal skills
- Detail-oriented, organized, with analytical and problem-solving abilities
- Ability to multitask, prioritize, and work under pressure
- Flexibility to work night shifts

📌 Senior Customer Service Advisor - Nightshift (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru