Customer Service Representative II at Thermo Fisher Scientific's Bangalore support center, processing high-volume orders and customer requests across North America, EMEA, and APJ regions. Role involves order management, customer support, and adherence to service standards using enterprise systems.

Responsibilities

Process high-volume orders using Oracle JD Edwards, SAP, and related applications

Ensure adherence to service level agreements and daily turnaround time guidelines

Provide customer support and enhance customer experience throughout the lifecycle

Proactively escalate issues that could disrupt business processes

Collaborate with cross-functional teams on administration, quotations, and master data maintenance

Requirements

- Bachelor's degree in Arts, Science, Commerce, or Business Administration
- 1.5–3 years of hands-on order management experience
- Strong Microsoft Office and computer skills
- Excellent verbal and written communication abilities
- Detail-oriented with robust analytical and problem-solving skills
- Ability to multitask, prioritize, and work under pressure
- Flexibility to work night shifts

📌 Customer Support Advisor (Working Nights) (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru