Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast's Residential Billing Strategy & Operations team is taking the next step in expanding its leadership structure by hiring a Director 1 to lead our full India offshore team. All current India based people managers and professionals supporting Comcast Residential Billing Strategy & Operations will report to this role. This role is accountable for CIEC operational performance, talent management, controls, delivery quality, and execution outcomes, while also being the on-the-ground leader responsible for US based counterparts who own functional strategy and product/process decisions. As the Director of Residential Billing Strategy & Operations, this role will lead teams accountable for the performance, reliability, and operations of Comcast's end-to-end billing ecosystem. This environment processes tens of billions in annual revenue, supports millions of customers, and underpins financial integrity, digital experiences, and the company's ability to compete and grow. This leader will be accountable to manage teams ensuring enterprise pricing, promotional, and go-to-market (GTM) strategies are accurately delivered, highly governed, and operationally scaled across every billing platform and customer segment. This role will oversee biller related data flows, operational processes, and configuration quality, that translate enterprise decisions into accurate, trusted customer bills, while advancing automation, data intelligence, and AI-enabled capabilities that improve precision, speed, and adaptability. As the senior people leader in the CIEC this role will also be responsible for talent management and strategy inclusive of succession planning, eNPS scores, employee engagement, and hiring processes. The CIEC director will be a senior leader of the Billing Operations team reporting directly to the SVP of the Residential Billing Strategy & Operations team alongside other US based senior leaders. This leader will be expected to own the end to end activities of the team inclusive of capabilities, risks, capacity, talent and execution performance at the enterprise level and be able to own both operations and the transformational change across the org. The ideal candidate is a strong people and operations leader with experience in a global or matrixed environment,



ideally within billing, revenue, or other large-scale operational environments. People Leadership & CIEC Operations

Lead the full CIEC (India offshore) team supporting Residential Billing Strategy & Operations.

Collaborate with US based leaders to oversee billing operations teams inclusive of configuration management, pricing and GTM enablement, testing and validation, data governance, analytics and reporting, and operational controls.

Champion CIEC related continuous improvement efforts inclusive of automation, data intelligence, and AI-enablement initiatives to reduce manual effort, prevent defects, and improve precision, speed, and resiliency across billing processes and revenue-critical systems.

Develop staff through ongoing training in billing, configuration, revenue assurance, and automation capabilities, as well as operational procedures, policies, communication, and technical skills.

Billing Operations, Configuration & Execution Quality

Ensure CIEC teams deliver accurate, high-quality billing setup, configuration, eligibility logic, rating, taxes, fees, and financial settings.

Lead CIEC testing, validation, and release-readiness activities to support high-quality, stable, error-free deployments.

Work with supervisors and managers to ensure all deliverables meet preset deadlines, specifications, and budgets to achieve financial and business objectives.

Automation, Data Quality & Analytics

Improve the efficiency and effectiveness of CIEC operations by establishing and tracking performance metrics, KPIs, dashboards, and reporting that inform operational and financial decisions.

Lead CIEC automation work as an extension of the broader Billing Operations Continuous Improvement team -- identifying, building, and scaling automation, data intelligence, and AI-enabled solutions that simplify work and improve resiliency across the billing lifecycle.

Drive continuous improvement of operational workflows, execution consistency, and cost performance through simplification and automation.

S. priorities and enterprise strategies into local operational plans and requirements with measurable outcomes.

Support prioritization, risk mitigation, and integrated execution of the billing, configuration, pricing-enablement, data, and operational initiatives assigned to CIEC.

Oversee local planning, communication, readiness,



and change adoption for new capabilities and releases of new technology.

Own the customer experience - think and act in ways that put our customers first.

Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers.

Respect and promote inclusion - do what's right for each other, our customers, investors, and our communities.

Director Level 1

Shapes the Future - Embracing Innovation & Change - Drives innovation by encouraging and respecting new ideas and championing change.

Forward Thinking - Shapes and/or aligns efforts with Comcast's direction, applying a long-term perspective and external awareness.

Personal & Team Leadership - Drives oneself and others, contributing to the performance of a strong, diverse team.

Selecting & Developing Talent - Attracts, develops, and retains critical talent, helping to get the right talent in place for the organization; Building Collaborative Relationships - Operates with a OneComcast mindset, building strong and valued working relationships across the company.

Financial & Business Acumen - Applies job knowledge, business experience, and financial understanding to make effective decisions.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. We believe that perks should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

📌 Technology Deployment Manager (Chennai)
🏢 Comcast
📍 Chennai