Program Manager to drive defect elimination for WW Retail under Financial Disputes program. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations.

Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. Would engage with central product and program teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.

Lead high-impact UDE projects in cost optimization and revenue generation by identifying systemic defects, influencing upstream team roadmaps, and driving cross-organizational alignment.

Establish comprehensive governance frameworks for UDE programs, including pipeline development, quality controls, and executive reporting mechanisms.

Drive SPCtS goals through strategic UDE implementation, building robust pipelines that exceed targets while maintaining rigorous quality standards.

Translates complex technical problems into executive-level strategic narratives that secure leadership buy-in across multiple VP organizations.

Builds trust through data-driven insights and vendor advocacy,



converting bottom-line initiatives to top-line priorities.

Program Governance Excellence - Establishes scalable frameworks including quality controls, standardized methodologies, and executive reporting mechanisms. Financial Acumen - Quantifies complex business impacts across COI, iGMS, VCtS, and HC savings with Data Science's & finance validation. Secures pre-approvals and entitlement sign-offs through systematic methodology alignment with RBS Finance and Data Sciences teams.

Technical Problem-Solving - Conducts root cause analysis on systemic defects, designs upstream solutions, and drives end-to-end implementation across legacy systems. Stakeholder Management - Orchestrates workshops with 10+ cross-functional teams, presents strategic documents to retail leaders, and maintains regular engagement with senior stakeholders. They combine strategic thinking with execution rigor, influence without authority, and scale solutions from marketplace-specific pilots to worldwide implementations, all while maintaining the highest quality standards and exceeding every measurable goal.

com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.



Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS' vision is to accelerate Amazon's flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services.

5+ years of working cross functionally with tech and non-tech teams experience

5+ years of program or project management experience

5+ years of delivering cross functional projects experience

Experience defining program requirements and using data and metrics to determine improvements

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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📌 Senior Manager - Program Management (Bengaluru)
🏢 Amazon Robotics
📍 Bengaluru