Job Description:We are looking for an experienced Agile Scrum Master with 5+ years of experience in facilitating Agile practices, including Scrum and Kanban, for ServiceNow implementation and delivery projects.Total Experience: 5 - 10 yearsKey Responsibilities:- Act as Scrum Master for one or more ServiceNow project teams, ensuring effective implementation of Scrum and Kanban practices.- Facilitate Agile ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives.- Manage Kanban workflows, including daily meetings, backlog replenishment, workflow reviews, and continuous improvement activities.- Identify and remove impediments to ensure smooth project execution and maintain team productivity.- Collaborate with Product Owners, business stakeholders, and development teams to manage and prioritize the product backlog.- Track and report team performance using Agile metrics such as burndown charts, velocity, lead time, cycle time, and cumulative flow diagrams.- Coach team members and stakeholders on Agile principles, Scrum and Kanban frameworks, and best practices.- Promote continuous improvement, transparency, collaboration,



and effective communication across teams.- Coordinate with cross-functional teams to support ServiceNow implementation, integration, testing, and deployment activities.Required Skills:- 5+ years of experience as an Agile Scrum Master.- Strong understanding and practical experience with both Scrum and Kanban methodologies.- Experience working on ServiceNow implementation or ITSM-related projects is preferred.- Hands-on experience with Agile project management tools such as Jira, Azure DevOps, or similar platforms.- Robust knowledge of Agile metrics, sprint management, backlog tracking, and team performance reporting.- Excellent communication, facilitation, stakeholder management, and conflict-resolution skills.- Ability to identify project risks, resolve impediments, and drive continuous improvement.- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.Good to Have:- Experience in large-scale ServiceNow implementations or enterprise ITSM projects.- Familiarity with ITIL processes and IT Service Management practices.- Relevant Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent. (ref:hirist.tech)

📌 Agile Scrum Master - ServiceNow (Pune)
🏢 Digihelic Solutions Private
📍 Pune