City PnL Head – Coliving Zolo | Coliving Business
Own the city. Drive occupancy. Build systems. Deliver predictable growth.

Why this role exists
In coliving, a city is not just a geography.
It is a full business unit with its own demand, occupancy, cost structure, customer experience, and operational complexity.
At city level:
Demand fluctuates continuously
Supply is fragmented across multiple properties
Resident expectations evolve constantly
Execution gaps immediately affect occupancy and retention
Without strong city-level ownership, operations quickly become reactive.
The biggest failures usually happen when:
Occupancy is managed week-to-week instead of structurally
Sales and operations work independently instead of as one system
Cost leakages go unnoticed
Accountability weakens across teams
Escalations consume operational bandwidth daily
As scale increases, the city must operate with:
Predictability
Commercial discipline
Structured execution
Strong leadership ownership
This role exists to ensure:
The city runs like a disciplined business unit
Occupancy remains stable across cycles
Demand generation stays strong and diversified
Resident experience remains consistent across properties
Costs are controlled structurally, not reactively
Teams operate with ownership and accountability
Escalations reduce through system-led fixes
If this role is strong:
Occupancy becomes predictable
Margins improve consistently
Teams operate independently and efficiently
Retention strengthens
Growth becomes scalable
If this role is weak:
Occupancy volatility increases
Conversion weakens
Costs rise without control
Escalations dominate operations
Customer experience becomes inconsistent
This role directly controls: Revenue + occupancy + retention + profitability + team performance
Your mandate is clear
Own city-level revenue, occupancy, and profitability
Build strong demand generation engines
Ensure consistent resident experience across properties
Drive renewals and improve retention
Control operational costs and eliminate leakages
Build high-performing sales and operations teams
Reduce escalations structurally through systems
This is not a coordination role. This is a full city P&L; ownership role.

About Coliving – Zolo
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.




Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life.
Coliving works only when:
Demand remains strong
Occupancy stays high
Resident experience remains consistent
Operations are disciplined
Costs stay under control
At scale: City becomes the core operating unit of the business.
This role directly impacts: Revenue + occupancy + retention + operational efficiency + profitability

What you will be responsible for
1. Own City Business Performance (P&L; Ownership)
Own city-level revenue, occupancy, and profitability
Track daily occupancy, booking trends, and pipeline visibility
Drive predictable performance across properties
Improve operational and commercial efficiency continuously
Think in business outcomes, not activities
2. Build Demand Generation & Sales Performance
Build robust local demand channels:
Colleges
Corporates
Brokers
Local partnerships
Improve lead-to-booking conversion across the funnel
Track funnel performance actively:
Leads
Visits
Bookings
Reduce funnel leakage systematically
Ensure strong alignment between sales and occupancy goals
3. Drive Operations & Resident Experience Excellence
Ensure SOP adherence across all properties
Maintain consistent resident experience standards
Track complaint patterns and escalation trends
Drive audits and operational improvements proactively
Ensure operational discipline across teams
4. Improve Occupancy & Retention
Maintain stable occupancy across seasonal cycles
Drive renewals and reduce churn proactively
Identify early retention risk signals
Improve resident continuity and relationship quality
Ensure smooth admission and move-in experience
5. Ensure Cost Control & Commercial Discipline
Track property-level cost vs budget consistently
Identify operational leakages proactively
Ensure vendor discipline and commercial accountability




Balance resident experience with cost efficiency
Drive profitability without compromising core standards
6. Build Strong Teams & Leadership Depth
Lead city-level sales and operations teams
Set targets and review performance regularly
Build second-line leadership capability
Act decisively on underperformance
Create a strong ownership and accountability culture
7. Handle Escalations & Operational Risks
Handle critical resident, parent, or safety escalations calmly
Ensure structured issue resolution and follow-through
Reduce repeat escalations through root-cause fixes
Protect resident trust and brand reputation
Maintain operational stability during pressure situations

What success looks like after 6–12 months
Occupancy becomes stable and predictable
Conversion improves consistently across the funnel
Renewal and retention rates strengthen
Cost variance remains within planned thresholds
Complaint repeat rates reduce significantly
Teams operate with stronger ownership and accountability
City operations become system-led instead of escalation-led
The city begins to operate like: A disciplined and scalable business unit
Performance becomes: Structured + Predictable + Scalable

Who this role is for
You will likely thrive here if:
You think in business outcomes instead of tasks
You can manage multiple operational levers simultaneously
You balance execution speed with structure
You are data-driven and action-oriented
You are comfortable handling ownership and pressure
You focus on building systems instead of temporary fixes

Experience we value
5–8+ years in:
Operations
Sales
Business management roles
Experience managing:
Multi-property operations
Multi-unit business environments
City-level execution
Exposure to:
P&L; ownership
Demand generation
Operations management
Cost control
Industry matters less. Business ownership maturity matters more.

The impact you will have
Direct impact on city revenue and profitability
Build scalable demand and operations systems
Improve occupancy and retention structurally
Develop strong leadership pipelines
Drive long-term city-level business growth

Why join now
Coliving is entering its scale phase.
The businesses that win will be defined by: City-level execution excellence.
This role offers:
Full city business ownership
High visibility and strategic impact
Fast growth into regional leadership roles

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