Rentokil Initial is hiring for the role of Service Planner!

Responsibilities of the Candidate:

- To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
- Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner




- Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
- Reviews and provides service compliance updates daily.

Requirements:

- Minimum graduation with 1 to 3 years of relevant experience of managing team
- Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
- Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
- Knowledge of territory which is handled for planning
- Occasional Travel required within the Division
- Be decisive
- Attention to details and accuracy
- Planning & organizing
- Analytical skills
- Customer oriented

📌 Service Planner (Pune)
🏢 Leading
📍 Pune