You will play a key role in ensuring successful app launches by navigating Apple App Store and Google Play Store requirements and resolving complex technical challenges. Working closely with customers, agency owners, and internal Product and Engineering teams, you will investigate submission rejections, configuration issues, and account-related blockers. You will also help strengthen team capabilities by sharing technical knowledge, supporting junior specialists, and improving documentation. This is an excellent opportunity to grow your expertise in mobile app operations, technical support, and SaaS product enablement within a remote-first workplace.

Independently manage a portfolio of white-label mobile applications throughout onboarding, development coordination, store submission, launch, and ongoing updates.

Prepare, submit, and maintain applications on Apple App Store Connect and Google Play Console, ensuring compliance with platform requirements and submission guidelines.

Rejection Investigation and Resolution: Analyze app review rejections from Apple and Google, identify root causes, implement corrective actions, and coordinate resubmissions to minimize launch delays.

Technical Troubleshooting: Investigate and resolve complex issues involving developer accounts, app builds, metadata, configurations, permissions, certificates, provisioning, API keys, and submission workflows before escalating to Engineering.

Proactive Blocker Management: Identify applications experiencing submission delays or stalled progress, determine the next required actions, and proactively coordinate solutions to keep projects moving.

Customer Support and Escalation Management: Handle complex customer cases, conduct troubleshooting calls when necessary, and provide clear, practical guidance to customers and agency owners.

Developer Account Guidance: Help agency owners navigate Apple Developer Program requirements, Google Play Console configurations, account verification, agreements, access permissions, and application transfers.

Mobile App Testing and Validation: Perform end-to-end testing of mobile app workflows and verify that technical fixes,



configurations, and updates work as expected before proceeding with submissions or releases.

Team Enablement: Support Product Enablement Specialist I team members by answering process-related questions, sharing troubleshooting expertise, and helping them resolve application issues more efficiently.

Performance and Reporting: Qualified Experience: Approximately 2–4 years of experience in SaaS, technical support, product operations, product enablement, application support, or a related field.

Google Play Ecosystem: Familiarity with Google Play Console, Android app submission processes, developer account management, and store compliance requirements.

App Submission Troubleshooting: Demonstrated ability to investigate app review rejections, submission blockers, configuration problems, and account-related issues independently.

Understanding of Bundle IDs, App IDs, certificates, provisioning concepts, API keys, and push notification configuration.

Notification Services: Working knowledge of Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM), or comparable mobile notification technologies.

Developer Account Administration: Ability to manage account access, user permissions, agreements, verification requirements, and app transfers across Apple and Google platforms.

Ability to diagnose build, configuration, access, and submission issues before escalating them to Engineering. Familiarity with APIs, JSON and configuration files, browser developer tools, or similar technical concepts is an advantage.

Testing and Quality Assurance: Ability to validate technical fixes and conduct end-to-end testing to ensure mobile applications function correctly throughout critical workflows.

Data Analysis and Reporting:



Intermediate proficiency in Google Sheets or Microsoft Excel, including VLOOKUP/XLOOKUP, formulas, data validation, conditional formatting, and reporting.

Excellent written and verbal communication skills, with the ability to translate technical issues into clear, actionable explanations for customers and non-technical stakeholders.

A proactive mindset, sound judgment, and the ability to investigate and resolve complex issues with limited supervision.

Organization and Prioritization: Ability to manage multiple applications and customer cases simultaneously, prioritize urgent blockers, and meet deadlines and SLA requirements.

A willingness to document new findings, share knowledge, improve workflows, and help reduce recurring operational issues.

Preferred Experience: Previous experience with a SaaS or CRM platform, particularly white-label mobile app solutions, is beneficial. Familiarity with AI-powered productivity tools is also an advantage.

Remote Work: Work remotely from India, with the flexibility of a distributed working environment.

Career Development: Build specialized expertise in mobile app publishing, technical troubleshooting, SaaS operations, and product enablement.

Technical Growth: Gain hands-on experience with Apple and Google developer ecosystems, mobile application configurations, notification services, and app lifecycle management.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Product Associate - Remote (India)
🏢 Jobgether
📍 India