About The Role : We are seeking a Hands-on Senior Engineering Manager to lead our Forward Deployed Engineering (FDE) function. This role sits at the intersection of AI architecture, customer solution delivery, and technical execution. We are looking for a deeply technical leader who can switch seamlessly between executive client meetings, system architecture design, code reviews, and production debugging.Key Responsibilities : Technical Leadership & Delivery : - Lead and mentor a high-performing engineering team building custom AI workflows, voice AI systems, and automated agents for enterprise clients.Customer Solution Architecture : - Engage directly with customer CTOs and engineering leaders to translate complex business workflows into scalable, production-grade AI solution designs.Hands-on System Engineering : - Conduct architecture reviews, inspect code, lead production debugging, and prototype solutions when necessary.Execution & Operational Excellence : - Oversee multiple simultaneous enterprise deployments, manage delivery risks, optimize CI/CD/MLOps pipelines,



and ensure high system reliability.- Manage and mentor a team of Forward Deployed Engineers.- Establish a high-performance engineering culture.- Drive execution across multiple customer deployments.- Help engineers navigate ambiguity and technical complexity.- Participate in hiring and team building.- Create an setting of accountability, ownership, and continuous improvement.Own Customer Success Through Engineering : - Work directly with enterprise customers to identify automation opportunities, translate requirements into technical solutions, design AI-powered workflows, and lead customer deployments from design to production.Requirements & Qualifications : - Experience : 8+ years of core software engineering experience with 2+ years leading engineering teams or complex projects.- Hands-on Technical Depth : Proven track record in designing, building, and debugging scalable, distributed production systems.- AI & Automation Domain Expertise : Background in AI Agents, LLM Applications, Voice/Conversational AI, MLOps, Knowledge Retrieval (RAG), or Enterprise Workflow Automation.- Enterprise Client Facing : Experience working directly with enterprise clients, solutions engineering, or forward-deployed technology setups.- Communication : Exceptional ability to explain technical trade-offs to business executives and lead technical alignment with engineers. (ref:hirist.tech)

📌 Senior Engineering Manager - Forward Deployed Engineering (Gurugram)
🏢 i zest Global
📍 Gurugram