Job Category Human Resources
Location IA Project Road, Chhatrapati Shivaji International Airport Andheri, Mumbai Mahar 400099, India VIEW ON MAP
Schedule Full Time
Located Remotely N
Position Type Management
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
Education And Experience
~ 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Administering Employee Training Programs
Promotes and informs employees about all training programs.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Evaluating Training Programs Effectiveness
Monitors enrollment and attendance at training classes.
Reviews comment cards,



guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Participates in the development of the Training budget as required.
Manages budget in alignment with Human Resources and property financial goals.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. JW Marriott associates are confident, cutting-edge, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. In joining JW Marriott, you join a portfolio of brands with Marriott International.

📌 Training Manager - Remote (Mumbai)
🏢 Marriott International
📍 Mumbai