At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.
As a Senior Product Manager, you will help improve the Book-to-Serve journey by optimizing purchase, booking, and payment success while reducing Failed Customer Interactions through better validation, orchestration, retry, guidance, and intelligent routing. Partner closely with engineering and architecture teams to design and evolve APIs, distributed systems, and cloud-based integrations that improve orchestration, retry logic, and intelligent routing across the transaction lifecycle
Drive down Failed Customer Interactions by leading incident learnings, root-cause analysis, defect reduction, and monitoring/alerting improvements in partnership with operations and support teams
Lead cross-functional delivery across product, engineering, design, analytics, finance, and risk — writing transparent PRDs, prioritization frameworks, and delivery plans,



and building alignment through executive updates and trade-off discussions
anomaly detection, synthetic monitoring, agent-assisted operations) to proactively catch and prevent booking, payment, and servicing failures
Use data, dashboards, and experimentation to continuously track purchase, booking, and payment success rates, identifying friction points across the Shop-to-Book-to-Serve journey and prioritizing fixes accordingly

Min 7+ years of product management experience owning complex, platform-oriented products across booking, orders, reservations, payments, servicing, or transaction lifecycle
Strong understanding of commerce/booking journeys — supply, payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing
Strong technical fluency (APIs, distributed systems, data platforms, cloud architectures) and ability to partner effectively with engineering
Strong analytical rigor — using data, experimentation, and root-cause analysis to guide decisions and reduce Failed Customer Interactions

Experience with order management systems, reservation platforms, travel/hospitality commerce, marketplaces, or other high-volume transactional products
Experience integrating with suppliers, payment providers, fraud systems, customer-support tools,



finance platforms, or external B2B partners
Experience building or scaling self-service servicing capabilities for cancellations, changes, refunds, and trip management
Experience driving platform cost optimization, telemetry efficiency, cloud economics, or governance programs
Software engineering, systems architecture, or computer science background, with ability to engage deeply in technical design discussions
Experience operating products globally across multiple brands, lines of business, markets, currencies, regulatory environments, or customer segments
MBA or equivalent business education; technical degree or equivalent technical experience
Experience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints

Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at .
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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