GlobalLogic is seeking a customer-focused Product Support Engineer specializing in Detection engineering and security operations. Experience in Cybersecurity support, SOC operations, or cloud security environments.

Foundational understanding of SOC operations (triage, basic investigation, alert monitoring), the MITRE ATT&CK; framework, and standard incident response concepts.

Log Management & Querying: Familiarity with log formats and basic querying skills (such as KQL, Splunk SPL, or SQL) for log analysis.

Basic command-line and scripting exposure (Python or Bash) for log extraction and preliminary diagnostic checks; Cloud & Networking Basics: Foundational knowledge of cloud environments (preferably GCP) and core networking protocols (TCP/IP, DNS,

Communication Skills: Exceptional written and verbal communication skills in English, with strong client-facing capabilities for email correspondence and chat support.

Inbound Web Ticket & Chat Triage: Own and resolve incoming customer support requests and security-related inquiries via live chat and email within designated SLAs.

Troubleshooting: Help customers troubleshoot routine to moderately complex security alerts, log forwarding issues, custom parsers, and threat detection rules (e.g., YARA, Sigma, or Splunk SPL).

Log & Data Analysis: Access & Cloud Security Support: Assist users with basic cloud security configurations, IAM role bindings, API tokens, and webhook integrations.

Package reproducible evidence, logs, and configuration snippets cleanly and escalate unresolvable or systemic security issues to SME/Tier 3 engineering teams.

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom.



Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, qualified certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences.

📌 Technical Support Engineer - Home Based (Nagpur)
🏢 Globallogic Ukraine
📍 Nagpur