Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology
And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At IDBS, we provide innovative software solutions and services that empower scientists and researchers to accelerate their discoveries, by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D; through manufacturing. The Technical Analyst is responsible for delivering technical solutions that enable global Life Sciences organizations to successfully adopt and utilize IDBS software. As part of the Professional Services organization, this role supports the implementation, integration, testing, and operational readiness of IDBS products, including IDBS E-WorkBook and IDBS Polar, while partnering with cross-functional teams to solve technical challenges and drive successful customer outcomes.
This position reports to the Regional Services Operations Manager and is part of the Global Professional Services team based in Bengaluru, India . You will work with enterprise integrations, APIs, data exchange, testing, and solution delivery to support complex laboratory informatics implementations for global Life Sciences customers.
Support the implementation, configuration, and integration of IDBS software solutions, including E-WorkBook and Polar, for leading global Life Sciences organizations.
Collaborate with customers, architects, and engineering teams to gather technical requirements, design solution approaches, and deliver integrations between IDBS platforms and enterprise applications, laboratory systems, and cloud services.
Work with APIs, data exchange processes, authentication methods, and system configurations to support implementation activities, troubleshoot technical issues, and resolve integration challenges.
Contribute to testing, validation,



deployment, and go-live activities, including integration testing, API validation, defect investigation, and operational readiness for customer environments.
Create technical documentation, data mappings, knowledge assets, and customer handover materials while proactively identifying risks, improving delivery processes, and leveraging AI-enabled tools to enhance productivity and quality.
Required Qualifications And Experience

- 1-2 years of experience supporting SaaS or enterprise software applications in a technical analysis, application support, implementation or integration-focused role.
- Exposure to system integrations, APIs, technical troubleshooting, testing, deployment, or production support activities.
- Foundational knowledge of REST APIs, JSON, SQL, authentication concepts, and data exchange processes.
- Effective written and verbal communication skills, with the ability to collaborate with technical and non-technical stakeholders.
- It would be a plus if you also possess previous experience in:

Experience supporting laboratory informatics, scientific software, LIMS, ELN, or other Life Sciences technology platforms.
Knowledge of XML, CSV, data mapping, scripting, or interface troubleshooting.
Experience supporting defect triage, go-live, hypercare, or transition-to-support activities.
Experience using Microsoft Copilot or other AI-enabled productivity tools to support documentation, analysis, troubleshooting, or implementation activities.
Travel, Motor Vehicle Record & Physical/Setting Requirements
~ Ability to travel domestically and internationally up to [5%] including occasional overnight travel.

Bonus / Incentive Pay
This job is also eligible for bonus / incentive pay. This is the target earnings as % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

📌 Technical Support Specialist, Life Sciences (Bengaluru)
🏢 IDBS
📍 Bengaluru