Customer Success Representative, Lexlegis.Mumbai | Full Time | On Site | Sales and Marketing

Experience: 2 to 4 years

ai is India's AI powered legal intelligence platform, built for the legal and tax domains. The platform is built on more than 14 million curated legal documents and draws on nearly 90 years of legal publishing heritage. It blends advanced artificial intelligence with deep legal expertise to help lawyers, tax professionals and compliance teams research, draft and decide faster, with every answer traced back to its source.

ai serves law firms, in house legal teams, tax teams, enterprises and government bodies that operate in complex regulatory environments. The organisation values innovation, domain knowledge and practical problem solving. Team members work closely with legal experts and technologists to shape the future of legal operations in India.

The Customer Success Representative is a full time, on-site role based in Mumbai. ai every day and will report to the Manager – Customer Success.

The Customer Success Representative will onboard customers, train their teams, spot the accounts that go quiet and bring them back, so that renewal becomes a formality. This includes being the friendly, familiar face for lawyers and law firm associates, Chartered Accountants and tax teams,



and court staff and government users, working alongside the manager, Sales and Support on every account.

Onboarding new accounts quickly and smoothly

Running user training sessions for lawyers, Chartered Accountants and court staff

Monitoring usage across an assigned cluster of accounts

Reaching out proactively to low adoption accounts before they become at risk

Handling first line queries personally and coordinating support escalations through to resolution

Keeping account health notes in the CRM up to date

2 to 4 years of experience in software customer success, onboarding or support, with a high touch, high volume account load, or a law or commerce degree with 2 to 3 years in a customer facing role for legal or tax products

Comfort training lawyers, Chartered Accountants or court staff

Working legal and tax vocabulary

Clean CRM and ticket hygiene, every day

A graduate degree in any discipline

Experience supporting users of an AI, LLM or research product

Fluency in Marathi or Hindi as well as English

You will help lawyers and Chartered Accountants adopt Gen AI in their daily work.

You will have a clear path into account management and customer success leadership as we scale.

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📌 Customer Success Specialist with English (Mumbai)
🏢 Lexlegis AI
📍 Mumbai