CUSTOMER SUPPORT SPECIALIST (CONTRACT)

Job Title: Customer Support Specialist (Mid-Level) Job Experience : 3- 6 years Nature of Job: Permanent Work from Home and Contractual based Willingness to work rotational shifts, as required. Availability to provide weekend support, as required.

We design and market 'FieldLogs,' an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas;, Asset Management, etc.). We are an SME based in Paris, France, India (Virtual) and Minneapolis, USA with mostly large international clients.

Our high-tech innovation in modern technologies is what makes us win. We are experiencing rapid growth internationally (USA, Europe & IN). We are building a high-impact Customer Support & Success function and are looking for a Technical Support Specialist who can combine strong technical skills with customer-facing expertise. You enjoy the challenge of being exposed to different situations, company cultures, aviation domains, and technologies you must master quickly. You will leverage your drive, analytical intellect, qualified skills to help our customers implement our solutions, and to help us drive our innovations. Own the end-to-end lifecycle of incidents and service requests, ensuring timely resolution and high-quality outcomes.

- Ability to manage customer interactions via phone during critical (P1) incidents, providing timely updates, coordination, and escalation management.
- Multi-Channel Support: Experienced in delivering customer and technical support across chat, email, and voice interactions.
- Root Cause Analysis (RCA) Writing: Drive continuous improvement in support processes and operational efficiency.




- Support team growth by mentoring junior members and sharing best practices.
- Event Management: Perform application monitoring activities for customers as part of event management

3-6 years of experience in technical support / application support / customer support roles

- Bachelors in information systems, Engineering, Computer Science or similar degree
- Experience working with ticketing tools, remote debugging, and incident management
- Previous experience as a technical support specialist is a strong plus
- Experience using help desk software and remote support tools
- Exposure to software design and development lifecycles
- Excellent interpersonal and external communication skills with very good level of proficiency in spoken and written English.
- Basic knowledge of programming (Python, C++, Node.js, React) would be a plus.
- Exposure to Docker, CI/CD tools (Jenkins), or cloud environments would be an added advantage.
- Understanding of software development lifecycle (SDLC)

We offer a competitive compensation package depending on your profile. This may include taking over and growing our service delivery for a marquee customer depending on your experience, skills, and drive. Compensation to be commensurate to your experience.

Trekea is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Trekea are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

📌 Customer Service Advisor *Weekends only (Permanent) (India)
🏢 Trekea Mobile
📍 India