Our partner is looking for a Technical Support Engineer based in India. We are seeking a customer-focused Technical Support Engineer to provide reliable, enterprise-level technical assistance and ensure a seamless customer experience. You will work directly with customers through phone, email, chat, and web-based platforms to diagnose and resolve technical challenges. By following established procedures and service-level agreements (SLAs), you will help maintain high standards of service quality and customer satisfaction. Provide enterprise-level technical assistance through phone, email, chat, web platforms, and other designated support channels, ensuring professional and timely responses. - Identify recurring technical issues and contribute to improving support processes, documentation, and overall service quality.



Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent qualifications. - Professional Experience: Demonstrated experience in enterprise technical support, IT support, technical engineering, or a comparable customer-facing technical role. - Strong customer-facing skills, with a commitment to delivering responsive, skilled, and customer-oriented technical support. - Benefits - Full-time employment opportunity in technical support. - Opportunity to develop enterprise IT support, troubleshooting, and technical problem-solving skills.

📌 ICT Technical Support Engineer (India)
🏢 Jobgether
📍 India