Customer Service Specialist I supporting order management and back-office operations for Thermo Fisher Scientific's Bangalore Customer Support Center. The role involves processing high-volume customer requests across multiple regions using enterprise systems, with emphasis on accuracy, process adherence, and problem-solving for complex scenarios.

Responsibilities

Process complex orders and manage transactions independently using Oracle JD Edwards, SAP and related platforms

Maintain adherence to turnaround time (TAT) guidelines and organizational procedures with zero process slippage

Investigate, audit and resolve customer complaints with appropriate solutions and follow-up

Collaborate across internal teams and external partners to improve processes and prevent recurring errors





Support Team Leader in ensuring consistent service delivery and meeting performance metrics and SLAs

Requirements

- Bachelor's degree in Arts, Science, Commerce, or Business Administration
- 4.5–7 years hands-on order management experience
- Proven customer support or client service representative background
- Robust Microsoft Office and computer skills; Oracle JD Edwards and SAP proficiency preferred
- Excellent verbal, written communication and interpersonal abilities
- Detail-oriented with strong analytical and problem-solving capabilities
- Ability to work night shifts and perform well under pressure

📌 Customer Support Advisor (Working Nights) (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru