Service Desk Engineer
Location: Mumbai (Hybrid) / Remote
Shift timing: Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.
Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.
Of our work, our people, our clients, our traditions, and our communities.
To know more about us you can visit our website .
As a Service Desk Engineer, you'll be the first line of support in a global, fast-paced IT environment. You'll work with enterprise clients to resolve incidents, escalate technical issues, and support mission-critical systems-ensuring smooth operations around the clock.



You'll also contribute to training, service quality, and continuous improvement.
Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed.
Deliver high-quality communication to customers through all support channels.
Perform advanced reporting and data collection to support issue resolution and analysis.
Mentor and train new team members to support growth within the team.
Manage your schedule flexibly to support 24x7 service desk operations.
A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience).
Excellent verbal and written communication skills in English.
Bonus Skills That Make You Stand Out
Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
SAP knowledge or exposure
Basic understanding of Linux
Insight into database administration or monitoring
Understanding of ITSM tools and ITIL best practices
Knowledge in Networking, Systems, Databases, or Application Support
Additional languages beyond English (a plus)

Work from Home set-up
Comprehensive medical perks
Gratuity, PF, EPS and Bonus, NPS
Shift Allowances
On-call Allowance
Health and wellness Allowances
Learning and Development Allowances
No question asked certification policy
Certification Bounty Bonus

📌 Service Desk Engineer (Remote) (Mumbai)
🏢 Protera
📍 Mumbai