Roles and Responsibilities :
- Handle customer inquiries and resolve issues through phone calls, emails, or chats in Tamil language.
- Process transactions, answer questions about products/services, and provide solutions to customers' concerns.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre setting.
- Proficiency in speaking Tamil language (written communication skills are also required).
- Basic knowledge of domestic voice process procedures would be an added advantage.
📌 Customer Service Executive (Hyderabad)
🏢 TP
📍 Hyderabad