Position Title: Desktop Administrator
Experience: 2-5 Years
Location : Hyderabad (WFO)
Work Timings: 24*7 Rotational shifts

- Work on L1 tickets on the ticketing System.
- Setup Laptop's and peripherals and test advance hardware issues and software issue including network connections.
- Install and test Laptop software applications and internet browsers.
- Test laptops to ensure proper functioning of laptops and other IT Peripherals.
- Experience with:
- Laptop/Desktop Hardware.
- Windows 11, Mac OS.
- Application software like MS Office, Ticketing software (Fresh Service ), Adobe, Microsoft Teams, VPN Clients, Browsers, Hardening etc.
- Configuring LAN/Wi-Fi Network.
- Creation of user accounts on Office 365 and Distribution lists,



Shared Mailboxes

Preferred Certifications:

- ITIL Certification
- Cisco Certification
- Microsoft Certification

Requirements
Educational & Experience:
A bachelor's degree in information technology, networking or any other related field.
2-5 years of working Experience as a Desktop Engineer.
ITIL v3 certification/experience preferred.

Job Duties:
Work on tickets on ticketing System.
Handle daily technical support activities on desktop support, data network and server management.

📌 System Administrator (Hyderabad)
🏢 Solugenix
📍 Hyderabad