Greetings !!

We are Hiring for Telephonic Operator - Kukatpally

Job Purpose

To handle incoming and outgoing calls professionally, assist patients with diagnostic test-related queries, coordinate appointments and provide accurate information regarding tests, reports, home collection and other centre services.

Key Responsibilities

- Handle incoming patient calls and respond to queries in a polite and professional manner.
- Make outbound calls for appointment confirmations, follow-ups, health check-up packages and other patient-related requirements.
- Schedule, reschedule and cancel appointments as required.
- Provide accurate information about diagnostic tests, preparation instructions, packages, pricing and report availability.
- Coordinate home sample collection requests with the concerned team.
- Follow up with patients regarding pending appointments, sample collections and reports.
- Transfer calls to the appropriate department or staff member when required.
- Record patient details, call information and follow-up requirements accurately in the system/register.
- Maintain confidentiality of patient information at all times.




- Handle patient complaints or concerns professionally and escalate them to the appropriate supervisor.
- Coordinate with reception, laboratory, phlebotomy, radiology and other departments for smooth patient service.
- Inform patients about report collection/delivery procedures and timelines.
- Maintain proper call etiquette and ensure a positive patient experience.
- Achieve assigned call handling, appointment conversion and follow-up targets.
- Perform other duties assigned by the reporting manager.

Required Skills

- Good verbal communication skills.
- Fluency in English, Hindi & Telugu as required.
- Males preferred
- Pleasant telephone etiquette and a patient-friendly attitude.
- Good listening and interpersonal skills.

Educational Qualification

- Minimum 12th pass; Graduate preferred.
- Prior experience in a diagnostic centre, hospital, healthcare call centre or customer service role will be an advantage.

Experience

- 0 to 2 years of relevant experience.
- Freshers with valuable communication skills may also be considered.

Interested candidates share your resume to [email protected]

Regards

Anusha P

📌 Telephone Operator - Telephone Desk (Hyderabad)
🏢 Vijaya Diagnostic Centre
📍 Hyderabad