Role & responsibilities

JOB CONTEXT AND KEY ACCOUNTABILITIES:

Lead and Manage the growth of the assigned Territory via by implementing and executing strategies to achieve sales

and operations Plans. Manage and lead restaurant teams towards better operations and service KPI's along with

customer experience in store.

Preferred candidate profile

- Qualification BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any

Graduate/MBA/PGDBA from tier 2-3 institutes

- Experience 5 to 7 years experience in the QSR/ Retail/ Telecom/ FMCG/ Similar industry with 2-3

years at managerial level

- Candidates passionate to build a career with Jubilant FoodWorks and should be willing to relocate as per

business requirements.

- Preference for Experience in managing P&L;, Team Management, Business Development for 3+ years

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale,

MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)

External:

- External customer
- Finance Support providers e.g., HDFC Happay, Sodexo, Accor, CMS
- All Vendors
- Govt official

Manage individual and cumulative store performance on key metrics like sales growth, AWO, product concerns, delivery on- time etc. for the mapped stores. Ownership of customer KPIs for stores under purview.

Store performance metrics and customer KPIs

Adherence to personal job plan (PJPs) inclusive of store visits, connects with store staff and conducting weekly store performance reviews and feedback calls with store teams

Adherence to PJPs, continuous improvement of store performance indicators

Analyse, evaluate and plan store maintenance through maintenance team by following the ticketing system.



Ensure optimum look and feel of the stores is maintained

Store ambience, customer feedback

Conducting staff meeting at periodic intervals and ensure motivation of the team. Convey store challenges and problems to HR/senior management for resolution. Keeping Fun at work culture alive.

Lower attrition rate

Maintaining various MIS reports, analyses and identifying areas of opportunity for store performance

Liaison with Govt officials / environmental bodies( if required) for legal permissions/licenses

Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction

Quality compliance and working for quality improvement in consultation with Quality Dept

Developing and implementing procedures, control systems for maintaining hygiene and quality standards

Ensure profitability of operations and supervise all aspects of product management, monitoring food production to ensure compliance with quality & hygiene standards.

Ensuring high quality services, resulting in customer delight and optimum resource utilization.

People Management, continuous Training of employees.

OER, CS Audit, FIDA

No escalations/ No adverse notice from statutory authorities

Sale growth

Mystery audit score and number of OSL items

Audit score in surprise audits, NSF audits

Control cost of labour, utilities cost and maintenance cost at stores

Maintenance of valuable C-SAT score, resolve customer escalations, customer relationship

management

Address training gaps for store teams, drive training plan as per SOP

Guiding, mentoring team members to ensure efficiency in operations & meeting of individual & group targets

Ensuring store level KPIs are met for food cost, utilities cost, and store performance

indicators

Our Recruiter :

Shahnawaz Sheikh : (phone hidden)

📌 Area Manager (Kochi)
🏢 Bestal HR
📍 Kochi