Team Lead - Digital (Web Chat & Email) (Kolkata)

Team Lead - Digital (Web Chat & Email) (Kolkata)

24 Oct
|
Gratitude India
|
Kolkata

24 Oct

Gratitude India

Kolkata

Team Lead–Digital (Web Chat & Email) Kolkata 3–10 yrs | International Process. Manage web chat/email teams,drive SLA, CSAT,quality & productivity,handle escalations,coaching & team performance. Rotational shifts including nights, weekends & holidays.

Required Candidate profile

3+ yrs in international digital/web chat/email customer service with 1+ yr Team Lead/supervisory experience. Excellent written English, KPI/SLA management, coaching, escalations and CRM experience.

📌 Team Lead - Digital (Web Chat & Email) (Kolkata)
🏢 Gratitude India
📍 Kolkata

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