Role & responsibilities
We are looking for a *customer-focused, energetic, and well-groomed Front Office Executive* to be the first point of contact for our guests. The role involves managing guest check-ins and check-outs, handling guest queries and requests, coordinating with internal teams, and ensuring a smooth and positive guest experience throughout their stay.
### Key Responsibilities
* Welcome and greet guests in a warm, professional, and courteous manner.
* Manage the complete *check-in and check-out process* as per company SOPs.
* Handle guest queries, requests, and complaints and ensure timely resolution.
* Maintain accurate guest records and update required information in the system.
* Coordinate with Housekeeping, Maintenance, Food & Beverage, and other teams to ensure smooth property operations.
* Handle room allocations, booking-related queries, and guest requests.
* Ensure proper collection and recording of payments, wherever applicable.
* Manage calls, emails, and other guest communications professionally.
* Provide guests with information about resort facilities, services, activities, and nearby locations.
* Follow all company policies, operational processes, and safety standards.
* Ensure the front desk area is clean, organized, and welcoming at all times.
* Maintain proper shift handovers and ensure effective communication between teams.
* Support the Operations Manager in day-to-day resort operations.
* Proactively identify opportunities to improve guest satisfaction and overall service quality.
### Required Skills
* Good communication and interpersonal skills.
* Customer-service-oriented approach with a positive and welcoming attitude.
* Ability to handle guest concerns calmly and professionally.
* Basic computer knowledge and ability to work with operational systems.
* Good coordination and teamwork skills.
* *Good personal hygiene, grooming, and professional appearance.*
* Good verbal communication skills in *English, Hindi, and the local language*.
* Ability to multitask and work in a fast-paced hospitality workplace.
* Willingness to work in *rotational shifts, including weekends and holidays*.
### Eligibility
* *Education:* 12th Pass / Diploma / Graduate preferred.
* *Experience:* Freshers can apply. Prior experience in hospitality, front office, customer service, or retail will be an added advantage.
* Strong customer orientation, a positive attitude, and willingness to learn are essential.
### Accommodation & Food
* *Accommodation and food will be provided by the resort.*
* As this is a *live-in property role, the selected candidate is expected to **stay at the resort premises* during their employment.
* Candidates should be comfortable working and staying at the property as per the assigned shift schedule and operational requirements.
Ideal Candidate
The ideal candidate should be *friendly, well-groomed, customer-oriented, responsible, and comfortable working in a resort environment*. Strong communication skills, a service mindset, and the ability to work effectively with different teams are important for success in this role
Food and Accomdation provided
📌 Front Office Executive (Hyderabad)
🏢 OYO
📍 Hyderabad