About ETG Digital

ETG Digital is a technology and digital transformation company delivering innovative software solutions, enterprise applications, and AI-driven capabilities to global businesses and government organizations. We work with leading clients, including Fortune 500 companies, to build scalable, secure, and high-performance digital solutions.

Job Responsibilities

- Perform configuration and customization of the ServiceNow system, including creating workflows
- Build service request fulfilment workflows from customer requirements (requests, request items and tasks) using workflows, UI actions, client scripts, business rules, etc.
- Use scripting tools and ServiceNow functionality to automate rote tasks
- Perform integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
- Gather specifications from business departments and deliver a product or release that meets their needs. Interpret business and functional requirements and write technical specification documentation
- Load, manipulate and maintain data between ServiceNow and other systems as needed
- Work with the business liaison to generate dashboards, home pages, Performance Analytics data collectors and reports as needed
- Analyse user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations across ServiceNow releases
- Perform system and integration testing with sample and live data
- (NEW)



Configure and support Order Management for Telecom (OMT), covering the flow from customer order to order lines, domain orders (product, service and resource) and order tasks
- (NEW) Build and maintain order decomposition: product-to-template rules and order-task-to-project-task rules, with test orders to prove the results
- (NEW) Integrate with the product catalog and ordering systems through TM Forum Open APIs (TMF620 Product Catalog, TMF622 Product Ordering)
- Required Skills

- Authentication protocols such as Active Directory / LDAP, SiteMinder federation or Azure
- Disciplined Agile Delivery software release build/deploy processes
- Integrating with internal and external applications and systems
- JavaScript, HTML, Angular and good web design practices
- Service Portal implementation experience
- Implementation experience on any of HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM or Service Portal
- Implementation experience on Performance Analytics
- (NEW) Hands-on experience with ServiceNow Order Management for Telecom (OMT)
- (CURRENT) Understanding of telecom product, service and resource specifications, and of TM Forum Open APIs (TMF620, TMF622)
- (NEW) Experience building inbound and outbound REST integrations for order data, including validation and duplicate handling
- Skills: Agile Delivery, LDAP, SiteMinder, ServiceNow, Angular, (NEW) Order Management for Telecom (OMT), (NEW) TM Forum Open APIs

📌 Technical Lead - ServiceNow Development (Hyderabad)
🏢 ETG Global Services
📍 Hyderabad