24 Oct
|
IntouchCX
|
Hyderabad
24 Oct
IntouchCX
Hyderabad
Roles and Responsibilities :
- Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, resolve issues, and escalate complex cases to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction ratings.
Job Requirements :
- 1-5 years of experience in an international call center setting.
- Proficiency in handling international voice processes (US Voice Process) with excellent communication skills.
- Ability to work on night shifts (rotating schedules) including weekends and holidays.
📌 International Voice Process Role (Hyderabad)
🏢 IntouchCX
📍 Hyderabad