24 Oct
|
Foundever
|
Hyderabad
24 Oct
Foundever
Hyderabad
Roles and Responsibilities
- Manage a team of customer service representatives to achieve sales targets, improve CSAT, and reduce shrinkage.
- Develop and implement effective strategies to increase productivity, efficiency, and employee engagement.
- Analyze performance metrics such as SLA compliance, CSAT scores, and shrinkage rates to identify areas for improvement.
- Collaborate with other departments (e.g., operations, training) to resolve issues affecting team performance.
- Ensure timely completion of tasks and projects while maintaining high levels of quality.
📌 Team Lead (Hyderabad)
🏢 Foundever
📍 Hyderabad