Job Summary

Here at Tide, we are looking for a driven Fraud Alert Review Analyst with a positive understanding of all concepts of Fraud. We need a passionate and proactive individual, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of fraud.

This role is a key element of our Ongoing Monitoring team sitting within the first line of defence (1LOD). You ll be responsible for ensuring we detect suspicious fraudulent activity, whilst providing great service to our members., You ll do this through monitoring transactions and behaviours across our member base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to Tide, and let our members get back to doing what they love.

Responsibilities

- Analysing transactions across a variety of payment types and products, looking for signs of Fraud
- Confident in calling out potential efficiencies in our tools and processes used for transaction analysis
- Confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation
- Managing your own case load to meet performance targets
- Consistently reaching the targets for Productivity and Quality
- Prepare transparent and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met.
- Maintain thorough records of evidence, decision-making rationale, and case progression steps.
- Make recommendations for process improvements to prevent future occurrences of fraud




- Establish good relationships with various departments throughout Tide to ensure good operational synergy
- Treating Tide members fairly by taking responsibility to ensure that their needs are met
- Conducting phone calls if required when gathering information from our members

Requirements

- You are willing to work in a flexible shift pattern in a 24/7 operational environment.
- 1 to 3 years of experience in a Transaction monitoring, Fraud risk related role in financial services
- A good eye for detail and are able to identify suspicious activity.
- Ability to work well as part of a team; decisive; goal-oriented; proactive
- A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
- You have C1/C2 level of spoken and written English
- A keen eye for process improvements, looking how we can work leaner and more robustly.
- An analytical mind and are able to digest large data sets and spot patterns and trends with ease
- A quick learner, explorer, multitasker and are happy to be in the defined shift
- Exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders regulatory bodies if required

Key Skills

- Fraud analysis
- Transaction monitoring
- Open source investigation
- Suspicious Activity Reports (SAR) writing
- Data analysis
- Process improvement
- Stakeholder communication
- Customer service communication
- Case management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Analyst, Bank Payments AR&I, Preventive Fraud (Hyderabad)
🏢 Tide Software
📍 Hyderabad