Mandatory Skills:

- Five9 Contact Center Platform
- Five9 Administration
- IVR & Call Flow Design
- ACD, Skills, Campaigns & Routing
- Five9 REST & SOAP APIs
- CRM Integrations (Salesforce / Microsoft Dynamics / ServiceNow)
- SQL & Reporting
- VoIP & Telephony Concepts
- Contact Center Operations
- Troubleshooting & Incident Management

Key Responsibilities:

- Administer and maintain the Five9 platform, including users, roles, campaigns, queues, and permissions.
- Configure inbound/outbound campaigns, dialers, ACD, skills, IVR, and call routing.
- Design, develop, and enhance Five9 IVR applications and workflow automations.
- Develop integrations with Salesforce, Microsoft Dynamics, ServiceNow, and other enterprise applications.
- Utilize Five9 REST and SOAP APIs for custom integrations and automation.
- Support SQL reporting, analytics, and data integration requirements.
- Provide L2/L3 production support, perform root cause analysis, and resolve platform issues.
- Maintain technical documentation and collaborate with business and IT teams to deliver scalable solutions.

📌 Five9 Administrator cum Developer (Hyderabad)
🏢 Tekskills
📍 Hyderabad