- Handle international customer calls, resolve their queries and concerns in a timely and professional manner.
- Provide accurate information on products/services to customers through phone conversations.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 1-10 years of experience in an international call center environment or similar industry.
- Strong knowledge of international voice process procedures and protocols.
- Excellent communication skills for handling diverse customer accents and languages (written & spoken).
- Ability to work effectively in a quick-paced environment with multiple priorities.
📌 Customer Support Executive (Hyderabad)
🏢 IntouchCX
📍 Hyderabad
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