Job Description - L2/L3 Endpoint Engineer (JAMF / macOS / iOS MDM)

Role Overview

The L2 Endpoint Engineer (Apple) is responsible for administration, support, and optimization of Apple device management platforms , primarily JAMF Pro , covering macOS and iOS/iPadOS devices .

This role includes device lifecycle management, application packaging deployment, patching, policy enforcement, and compliance management . The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience .

Key Responsibilities

JAMF Platform Administration

- Administer and support JAMF Pro setting
- Manage:

- Device inventory and smart groups
- Policies and configuration profiles
- Enrollment workflows (DEP/Automated Device Enrollment)
- Monitor JAMF health, sync status, and device communication

Device Lifecycle Management (macOS iOS)

- Handle end-to-end lifecycle:

- Enrollment (Automated manual)
- Provisioning and configuration
- Decommissioning
- Support:

- macOS devices (laptops/desktops)
- iOS/iPadOS devices (iPhones, iPads)




- Ensure devices are compliant with corporate standards

Application Packaging Deployment (macOS)

- Package and deploy applications using:

- PKG / DMG formats
- JAMF policies
- Handle:

- App testing and validation
- Version upgrades and patching
- Troubleshoot installation failures and dependency issues

Patch Management (macOS iOS)

- Manage OS and third-party patching using JAMF
- Define and deploy patch policies and schedules
- Monitor patch compliance and remediation
- Troubleshoot patch deployment failures

Policy Configuration Management

- Create and manage:

- Configuration profiles (Wi-Fi, VPN, security settings)
- Restrictions and compliance policies
- Integrate with:

-

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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