Team Lead - Digital (Web Chat & Email) (Kolkata)

Team Lead - Digital (Web Chat & Email) (Kolkata)

24 Oct
|
Gratitude India
|
Kolkata

24 Oct

Gratitude India

Kolkata

Lead an international digital customer-service team across web chat and email. Drive SLA, CSAT, FCR, quality and productivity, handle escalations, coach teams, monitor workloads, improve processes, and ensure operational delivery.

Required Candidate profile

Graduate preferred with 3–6 years in international web chat, email or digital customer service, including 3+ years in Team Lead or supervisory roles. Skilled in KPIs, CRM, coaching, QA and escalations

📌 Team Lead - Digital (Web Chat & Email) (Kolkata)
🏢 Gratitude India
📍 Kolkata

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