Role Overview

We are seeking a customer-focused International Voice Support Specialist to provide L1/L2 service desk and patient-support assistance. You will support caregivers, providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting across phone, email, in-basket, and ticketing channels.

Key Responsibilities

- Manage inbound calls, emails, in-basket requests, and service desk tickets.
- Resolve account-access issues, password resets, profile activation, and basic MyChart troubleshooting.
- Guide users through features and processes with clear, step-by-step instructions.
- Record interactions, troubleshooting steps, and outcomes accurately in the CRM/ticketing system.
- Escalate complex or unresolved issues to L2/L3 support or the appropriate team.
- Meet service-level agreements (SLAs), quality standards, and customer-satisfaction targets.

Required Skills & Experience

- 1-2 years of customer support experience; technical support or basic service desk experience is preferred.
- Excellent verbal and written communication skills. Candidates must meet the required communication assessment standard (4.55/5).
- Strong customer-service mindset, problem-solving ability, and attention to detail.
- Confidence handling phone, email, and ticketing/in-basket workflows.




- Basic familiarity with incident, service request, and change-management processes is an advantage.
- Healthcare voice support, MyChart, Epic, or EHR/EMR experience is preferred but not mandatory.
- Immediate joiners preferred; candidates with a notice period of up to 5 days are strongly preferred.

Additional Advantage: ServiceNow / ServiceNow Plus

Basic knowledge of ServiceNow (certified or non-certified), including incident and request handling, user management, workflow support, and change-management processes. Administrative exposure is an added advantage.

Education

Graduate in any discipline. Candidates with healthcare or customer-support experience will be preferred.

Why Join Us?

- Work with a team-oriented, supportive healthcare technology team.
- Build practical experience in healthcare IT and patient-support operations.
- Explore learning opportunities, including potential Epic certification exposure.
- Benefit from a fast-track recruitment process, with interviews currently underway.

How to Apply

Apply through Naukri or email your updated rsum to:
[email protected] | [email protected] | [email protected]

Subject: Application for MyChart Technical Support [Your Name]

📌 Tech/Customer Support_ International Voice Support Specialist (Hyderabad)
🏢 Interscripts Software
📍 Hyderabad