- Handle domestic calls from customers to resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions or alternatives.
- Process customer requests for product information, orders, returns, exchanges, or cancellations efficiently.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-4 years of experience in BPO voice process (domestic calling) or similar industry.
- Solid communication skills for effective outbound calling and telephone etiquette.
- Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
📌 Customer Support Executive (Hyderabad)
🏢 Krishna Jewellers - Pearls And Gems
📍 Hyderabad
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